Privacy Policy

1. Introduction

Swarg Fitness ("we", "us", "our") operates the gym at 508, AR Mall, Mota Varachha, Surat, Gujarat 394101, our website at swargfitness.com, and the Swarg Fitness mobile application (together, the "Services").

This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices available to you. By using our Services, you agree to the practices described here.

2. Information We Collect

We may collect the following categories of information:

• Identity & contact: name, mobile number, email address, date of birth, gender, emergency contact, and profile photo.
• Membership & billing: plan details, membership status, payment history, invoices, wallet balance, and transaction records.
• Health & fitness: body metrics, workout logs, diet plans, trainer notes, class bookings, and check-in attendance.
• App & device: push notification tokens, app preferences, language, and basic device or OS information needed to run the app.
• Communications: support tickets, feedback, and messages you send to our staff or trainers through the app.
• CCTV & facility access: video footage and entry logs within the gym premises for safety and security.

3. How We Use Your Information

We use personal data to:

• Create and manage your membership account and authenticate you in the mobile app.
• Deliver coaching, scheduling, wallet, café, and other member services.
• Process payments, renewals, refunds, and wallet transactions.
• Send service notifications such as class reminders, payment alerts, and membership updates.
• Improve our facilities, programmes, and digital products.
• Respond to support requests and resolve disputes.
• Comply with applicable law, prevent fraud, and maintain a safe gym environment.

4. Legal Basis & Consent

We process personal data where necessary to perform our contract with you as a member, to comply with legal obligations, to protect legitimate interests such as safety and fraud prevention, and, where required, based on your consent.

You may withdraw marketing consent at any time through app notification settings or by contacting us. Withdrawal does not affect processing required to provide core membership services.

5. How We Share Information

We do not sell your personal data. We may share information only with:

• Assigned trainers and staff who need it to deliver your programme and operate the gym.
• Payment processors such as Razorpay to complete transactions securely.
• SMS, WhatsApp, email, and push notification providers that deliver messages on our behalf.
• Technology vendors who host or support our systems under confidentiality obligations.
• Law enforcement, regulators, or courts when required by applicable law.

6. Data Retention

We retain membership and transaction records for as long as your account is active and for a reasonable period thereafter to meet accounting, tax, and legal requirements.

Support tickets, attendance logs, and security footage are retained only for the periods needed for operations, safety, and dispute resolution.

7. Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including access controls, encrypted connections, and restricted staff access.

No method of transmission or storage is completely secure. Please use a strong device passcode and notify us promptly if you suspect unauthorised access to your account.

8. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and may object to or restrict certain processing.

You can update much of your profile information directly in the app. For data export or account deletion requests, contact us using the details below or use the options in Settings.

9. Children

Our Services are intended for users aged 18 and above. Minors may participate only with verified parental or guardian consent and appropriate supervision as required by gym policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For privacy questions or requests, contact Swarg Fitness:

Email: hello@swargfitness.com

Phone: +91 98765 43210

Address: 508, AR Mall, Mota Varachha, Surat, Gujarat 394101